Review:
Iso Iec 20000 Standard
overall review score: 4.5
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score is between 0 and 5
ISO/IEC 20000 is the international standard for IT Service Management, outlining best practices for delivering high-quality IT services.
Key Features
- Alignment with business needs
- Continuous improvement
- Service level agreement management
- Incident and problem management
- Change management
Pros
- Enhances service delivery efficiency
- Increases customer satisfaction
- Provides a framework for continual improvement
Cons
- Implementation can be time-consuming and costly for organizations
- Requires ongoing commitment to maintain compliance