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Review:

Iso Iec 20000 Standard

overall review score: 4.5
score is between 0 and 5
ISO/IEC 20000 is the international standard for IT Service Management, outlining best practices for delivering high-quality IT services.

Key Features

  • Alignment with business needs
  • Continuous improvement
  • Service level agreement management
  • Incident and problem management
  • Change management

Pros

  • Enhances service delivery efficiency
  • Increases customer satisfaction
  • Provides a framework for continual improvement

Cons

  • Implementation can be time-consuming and costly for organizations
  • Requires ongoing commitment to maintain compliance

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Last updated: Mon, Nov 18, 2024, 02:07:40 AM UTC