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Review:

Virtual Assistants In Customer Support

overall review score: 4.2
score is between 0 and 5
Virtual assistants in customer support refer to the use of AI-powered chatbots or virtual agents to provide assistance and guidance to customers in real-time.

Key Features

  • AI-powered chatbots
  • Real-time customer support
  • 24/7 availability
  • Automated responses
  • Personalized interactions

Pros

  • Improved response times
  • Cost-effective solution for customer support
  • Scalable to handle large volumes of inquiries
  • Enhanced customer satisfaction with personalized interactions

Cons

  • Lack of human touch may lead to customer dissatisfaction in some cases
  • Limitations in handling complex or unique customer queries

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Last updated: Sun, Jan 5, 2025, 01:19:25 PM UTC