Review:
Total Quality Management
overall review score: 4.5
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score is between 0 and 5
Total Quality Management (TQM) is a management approach that focuses on continuous improvement of quality in an organization. It involves all employees in the pursuit of customer satisfaction and strives to eliminate defects and waste.
Key Features
- Customer focus
- Continuous improvement
- Employee involvement
- Process management
- Data-driven decision making
Pros
- Improved customer satisfaction
- Higher employee engagement
- Reduced defects and waste
- Enhanced process efficiency
Cons
- Huge initial investment in training and implementation
- Resistance to change from employees
- Potential for bureaucratic processes