Review:
Net Promoter Score (nps) Surveys
overall review score: 4
⭐⭐⭐⭐
score is between 0 and 5
Net Promoter Score (NPS) surveys are a method used by companies to measure customer loyalty and satisfaction.
Key Features
- Easy to implement
- Provides actionable insights
- Standardized metric for benchmarking
- Simple scale for measuring customer sentiment
Pros
- Helps identify promoters, passives, and detractors among customers
- Can be used to drive improvements in customer experience
- Provides a clear and easy-to-understand metric for evaluating customer loyalty
Cons
- May oversimplify complex customer relationships
- Doesn't always capture the full range of customer feedback
- Requires regular administration to be effective