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Review:

Live Chat Software

overall review score: 4.2
score is between 0 and 5
Live chat software is a tool that enables businesses to interact with customers in real-time through chat on their websites.

Key Features

  • Real-time communication
  • Customizable chat widgets
  • Chat transcript storage
  • Automated chatbots
  • Integration with CRM systems

Pros

  • Enhances customer support experience
  • Increases customer engagement
  • Improves conversion rates
  • Provides valuable customer insights

Cons

  • May require additional resources for managing chats effectively
  • Potential for miscommunication without proper training

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Last updated: Sat, Feb 1, 2025, 10:30:11 AM UTC