Review:
Live Chat Software
overall review score: 4.2
⭐⭐⭐⭐⭐
score is between 0 and 5
Live chat software is a tool that enables businesses to interact with customers in real-time through chat on their websites.
Key Features
- Real-time communication
- Customizable chat widgets
- Chat transcript storage
- Automated chatbots
- Integration with CRM systems
Pros
- Enhances customer support experience
- Increases customer engagement
- Improves conversion rates
- Provides valuable customer insights
Cons
- May require additional resources for managing chats effectively
- Potential for miscommunication without proper training