Review:
Customer Satisfaction
overall review score: 4.5
⭐⭐⭐⭐⭐
score is between 0 and 5
Customer satisfaction refers to the level of happiness or contentment that customers feel towards a product, service, or overall experience provided by a company.
Key Features
- Measuring customer feedback
- Improving customer service
- Building brand loyalty
Pros
- Increased customer loyalty and retention
- Positive word-of-mouth marketing
- Higher chances of repeat business
Cons
- Difficult to measure accurately
- Not all customers can be satisfied