Review:
Customer Retention Strategies
overall review score: 4.5
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score is between 0 and 5
Customer retention strategies are tactics and techniques used by businesses to retain existing customers and encourage repeat business.
Key Features
- Personalized communication
- Loyalty programs
- Customer feedback collection
- Exceptional customer service
Pros
- Improves customer loyalty
- Increases customer lifetime value
- Cost-effective compared to acquiring new customers
Cons
- Requires ongoing effort and investment
- May not always be successful in retaining all customers