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Review:

Customer Retention

overall review score: 4.5
score is between 0 and 5
Customer retention is the act of keeping existing customers engaged and fostering long-term relationships with them to increase loyalty and repeat business.

Key Features

  • Personalized communication
  • Customer feedback collection
  • Reward programs
  • Engagement strategies

Pros

  • Increased customer loyalty
  • Higher customer lifetime value
  • Cost-effective compared to acquiring new customers

Cons

  • Requires ongoing effort and resources
  • May not always be successful in retaining all customers

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Last updated: Wed, Jan 1, 2025, 08:50:47 PM UTC