Review:
Chatbots In Customer Service
overall review score: 4.2
⭐⭐⭐⭐⭐
score is between 0 and 5
Chatbots in customer service refer to automated programs that interact with customers to provide assistance or information.
Key Features
- 24/7 availability
- Cost-effective
- Quick responses
- Personalized interaction
Pros
- Improves customer service efficiency
- Reduces response time
- Can handle multiple customer inquiries simultaneously
Cons
- Lack of human touch and empathy
- Limited ability to understand complex queries